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29 June 2009 @ 07:53 pm
Apple guru help needed. Sorry for boring most people ...  
But I need help, as I can't bring myself to type out any more track listings.

Is anyone out there an iTunes specialist? Or perhaps it is a broader Apple thing ... My iTunes crashes whenever I try to have it and my internet connection open at the same time. Offline it is stable and happy and will manually sync and upload CDs that I type the track listings in for to its heart's content. But open an internet connection, and it goes down like Draco Malfoy in a PWP.

I went to visit the Genius Bar with my problem, they told me it was because I used an old version of iTunes and should update. I did, I copied the tracks back from my iPod onto my MacBook and then back to the iPod with the new iTunes on it, too (SO time-consuming), and all was well for about three weeks. Then, back to the crashing.

And yes, I have gone to look for help on sundry Apple sites and even found one that could work, were it not for the fact that iTunes will not work while the internet connection is open, since its first step was: connect to the iTunes Store ...

The reason I suspect it could be a broader issue than my iTunes only is that Gmail in Firefox crashes whenever I attempt to attach anything to an email. While my other webmail is fine. If I was an actual geek rather than just a fan of the geekerati, I would be able to tell you if there were similar pathways used by both processes. As it is, I know there are two things that make me say 'Argh fuckit!'

I accept that I will probably be off for another happy half hour chatting with the very sweet but not quite as helpful as they think they are kids at the Genius Bar, but if anyone out there knows a cunning fix, I would love to hear from you.


Vaysh Swiftstormvaysh on June 29th, 2009 10:22 am (UTC)
What version of Mac OS X are you using? Which Firefox version? If you're working with an older version of Mac OS (10.3.9. and below), perhaps the problem is with the newer Firefox version.
blamebramptonblamebrampton on June 29th, 2009 10:31 am (UTC)
Firefox 3.0.11, Mac OS 10.4.10

Though the iTunes thing happens in Safari, too, damnation!
Vaysh Swiftstormvaysh on June 29th, 2009 10:36 am (UTC)
Then it's not what I thought it might be. Sorry - I don't know anything about technical stuff (joan_waterhouse solved my problem a while ago, and it was incompatibility of new Firefox with old Mac OS).

Hm ... have you tried just typing your problem into googles and see what forum threads come up? That's what I usually do ;-).
blamebramptonblamebrampton on June 29th, 2009 10:40 am (UTC)
Yes, so far they have all started with 'First, log into the iTunes store ...' which is, alas, impossible.
Mificmific on June 29th, 2009 10:52 am (UTC)
All I can think of is to try iTunes with Safari instead of Firefox, since they're both original Apple products. And make sure you've got the latest versions of iTunes and Safari, I guess. It sounds bloody irritating.
There's a programme that sucks your tracks off an iPod quite easily BTW so you can fill up a new iTunes and reload them - I've done it twice. Can tell you what it is if you want.

ETA: oops - ignore that 1st bit, having read the thread properly, I see you've tried the safari idea. Baffling. Dunno - maybe deinstall iTunes completely and reload the latest version, instead of just doing an update?

Edited at 2009-06-29 10:56 am (UTC)
blamebramptonblamebrampton on June 29th, 2009 11:10 am (UTC)
And also done the off and on with tracks: I had one that was great and fast for the actual download/upload, but lost all ratings and playlists :-(

I'll try the whole uninstall/reinstall again if everything else fails, though every time iTunes changes, things seem to get worse. The old version used to occasionally crash only when running concurrently with Firefox. It's a conspiracy!
Amazing Little Ecosystemwinterthunder on June 29th, 2009 11:45 am (UTC)
*totally agrees on the not-so-helpful kids at the Genius Bar*

*wishes she could add something more substantial*
blamebramptonblamebrampton on June 29th, 2009 12:34 pm (UTC)
At least they're cute and they try ...
(Deleted comment)
blamebramptonblamebrampton on June 29th, 2009 12:36 pm (UTC)
It's fine when I upload via anything but gmail. I suspect there's some very simple but horribly obscure explanation. That or my laptop is trying to get me back for all the cat hair ... Thanks for the suggestion, though!
Vaysh Swiftstorm: Catvaysh on June 29th, 2009 12:38 pm (UTC)
or my laptop is trying to get me back for all the cat hair

*rofl* That must be it. Vacuum the thing!
blamebramptonblamebrampton on June 29th, 2009 12:40 pm (UTC)
I do! Once a week! (Usually after sugar cake Sunday goes bad yet again ...)
libby_drew on June 29th, 2009 12:32 pm (UTC)
It's what you get for running firefox.

I have no words of advice. But I'm crying real crocodile tears that you can't bathe in the awesomeness that is the itunes store.

blamebramptonblamebrampton on June 29th, 2009 12:34 pm (UTC)
I can live without it quite easily, but having to type in all the tracks for my Sigur Ros Brammers Likes To Pretend She is Still Young and Cool Collection is killing me ...

(And it's buggered in Safari, too!)
Geoviki: miyavi tummygeoviki on June 29th, 2009 11:50 pm (UTC)
Sigur Ros Brammers Likes To Pretend She is Still Young and Cool Collection...

Now, now...I think it's inherent upon us oldsters to reinforce the idea that music or love/hate of it is ageless! I mean, where is the form I filled in that said that after a certain age, I will no longer be able to hear the nuances of creativity, won't recognize musical genius in any genre, cannot continue rockin' in the free world, cannot drool over very cute J-Rockers (see icon)...

Ahem. Sorry.

It's just that yesterday I read a comment by a writer who, for her fic, warns for sex by anyone over 55 and that has me feeling a bit bruised this week.

And I don't use Itunes, just Realplayer, so I'm useless there.
blamebramptonblamebrampton on June 30th, 2009 02:51 am (UTC)
I think it's less the age, and more that I would still have thought Sigur Ros the tiniest bit pretentious (while still loving them) when I was 20 and immensely cool ;-)
hitsuzen_himehitsuzen_hime on June 29th, 2009 01:28 pm (UTC)

My BFF from Highschool is an Apple software specialist and Genius (several ranks above the nice little fluffy bunnies at the Genius bar) and I've emailed him with your problem, he'll probably get back to me this morning, I'll let you know if he's got any bright ideas. Good luck with the Genius bars, in the meantime, what are your system specifications on your MacBook?
blamebramptonblamebrampton on June 29th, 2009 01:35 pm (UTC)

Erm ... is this the stuff?
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.16f8

(I am very good at *doing* things on the computer, but have bugger all idea about how the damned thing works.)

Thanks again!
hitsuzen_himehitsuzen_hime on June 29th, 2009 01:45 pm (UTC)
Thats it!
Potteresque Irepotteresque_ire on June 29th, 2009 05:59 pm (UTC)
So you're still using Tiger, right?

Mmm, I'd say, one simple thing is to clear the clutter in your cache and see whether that helps; it could be something in there.

Try the Tiger Cache Cleaner, maybe? I like that a lot. Just find it on the web and I don't think you have to pay for it, really, although the price is listed. Just close the registration code box when it pops up. :)

I'd try the simplest cleanup option in there first; the more aggressive ones may require you to reinstall a whole lot of stuff. You can set up an automatic run everytime you restart the computer—this is a short script that takes less than 15sec after boot up, and your computer will love you for it :)

ETA: I mix up two things—cache clean up is always easy and takes 10-15 sec at most, but you can also get the program to try to do the maintenance & optimize functions (repair permissions etc) and that will take much longer; but doing the maintenance stuff may help you also, I think :)

Edited at 2009-06-29 06:13 pm (UTC)
Snape's Angelangela_snape on June 30th, 2009 01:56 am (UTC)
I suspect it's a broader issue if FF is also affected... wish I could help!
uminohikariuminohikari on June 30th, 2009 03:22 am (UTC)
Will the gmail also crash in safari?

Hmm, it sounds like an internet problem though, if multiple programs are crashing.. Do you have other computers connected in the same way to the internet? Can you try if itunes/ff will crash on that computer too?
It's a Deensedeensey on June 30th, 2009 06:52 am (UTC)
UPgrade to leopard.

See me for details.